We strive to ensure complete satisfaction with every purchase. Please review our policy below for detailed information about cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. The refund amount will include the purchase price minus any applicable restocking fees (if specified for particular items). Please note that shipping charges are non-refundable unless the return is due to our error.
The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times. Some banks and credit card companies may require additional time to process and post the refund transaction.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some transactions may require additional processing time before being posted to your account. If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order details, and we will investigate the matter promptly.
For payments made via alternative methods (e.g., PayPal), please check your account directly as refund processing times may differ. We recommend waiting at least 14 business days before contacting us about missing refunds for these payment methods.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Address: 2522 Fountain Avenue, South Lake Tahoe, CA
E-Mail: jewelnesty
Phone: +1 330 619 3573
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
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